What you are buying
Phoenix Labs sells one-time purchases: an evaluation account, a reset of an evaluation account, or the activation of a funded account where the experiment charges an activation fee. There is no subscription and nothing renews automatically, so there is nothing to cancel.
Prices are shown and charged in US dollars through our payment processor, Stripe. The price you pay for an account, and the rules that account is sold under, are fixed at the moment of purchase and govern that account for its whole life.
Evaluation resets
Resetting an evaluation restores the account to its starting state under the same rules it was bought at. A reset does not change those rules and does not extend anything beyond the terms originally agreed.
Activation fees
Where an experiment charges a fee to activate the funded account earned by a passed evaluation, that fee is stated on the experiment card before purchase and again in the funded agreement you sign. It is charged once, at activation.
Purchase limits
Each experiment states how many accounts one customer may hold under it at a time. Beyond that, Phoenix Labs may limit which experiments a given customer may buy, or decline a purchase, at its discretion, as the Terms of Use provide.
A limit or a declined purchase applies only to new purchases. Accounts you already hold keep trading under the rules they were bought at, and payouts earned on them are paid as their funded agreement provides.
Refunds
Evaluation fees, reset fees, activation fees and data fees are non-refundable, except where these terms or your funded agreement provide otherwise, or where applicable law requires a refund.
The one refund these terms provide is the discontinuation refund below.
If an experiment is discontinued
An experiment may be discontinued at any time. If that happens while you hold an active account under it, the account is closed, the purchase price you paid for the evaluation under that experiment is refunded in full to the original payment method together with any activation fee paid, every payout already earned and approved is honoured in full, and any payout request open at that moment is assessed on its merits.
Payouts
Payouts on a funded account are governed by the funded agreement signed for that account: the profit split, the minimum payout, the per-payout and lifetime caps, the cadence and the locked buffer recorded there. Identity verification must be complete before a payout is made. Payouts are sent by the method you choose at the time of the request, and you are responsible for the accuracy of the payment details you give.
Billing issues and disputes
If something looks wrong on your bill, contact support@phoenixtraderfunding.com first and we will look into it. Most billing questions are resolved the same day.
Opening a payment dispute with your bank or card issuer before contacting us makes that impossible, and while a dispute is open on a purchase we may suspend the account bought with it until the dispute is resolved.
Contact
Billing questions: support@phoenixtraderfunding.com. Questions about these terms: contact@phoenixtraderfunding.com.