Who this covers
This policy covers labs.phoenixtraderfunding.com and the accounts sold on it, operated by Phoenix Trader Funding, a French SAS registered in Paris under SIRET n°97871533200018.
Signing in to Phoenix Labs uses your existing phoenixtraderfunding.com account: Labs mirrors that identity and never creates a separate one. Your use of the main site remains covered by the privacy policy published there.
Information we collect
Personal information
Your name, email address, country, and the identification documents and details you provide for identity verification, which is required before a payout is made.
Account and trading data
The accounts you buy, their rules, your trading activity on them (orders, trades, balances, breaches), your payout requests, the payment method and destination you give for a payout, and the agreements you sign, together with the date, time and IP address of the signature.
Technical data
IP addresses, browser and device information, and session records, used to keep your account secure, to detect fraud and abuse of the experiments, and to improve the service.
How we use it
- To provide, maintain and improve the lab and the accounts sold in it.
- To communicate with you about your accounts, your payouts and your purchases.
- To verify your identity before a payout, as our payment and compliance obligations require.
- To keep the experiments honest: detecting account sharing, coordinated trading between accounts, and other conduct the account rules prohibit.
- To measure how experiments perform, which is the purpose of the lab itself. This analysis is done on aggregate account and trading data.
- To comply with legal, tax and regulatory obligations.
Sharing and disclosure
- Service providers who make the service work: our payment processor (Stripe), our identity verification provider, the trading platforms and data feeds your account runs on, and our email provider. They receive only what their part of the service requires.
- Phoenix Trader Funding systems, because your Labs identity is your Phoenix identity.
- Legal and regulatory authorities, where required by law or to protect our rights, property or safety.
- A buyer or successor, in the event of a merger, acquisition or asset sale.
We do not sell your personal information.
How we protect it
We use encryption in transit, access controls, segregated credentials and monitored hosting. Payment card details are handled by our payment processor and never reach our servers. Access to customer data is limited to the people who need it to operate the service.
How long we keep it
Account, purchase and payout records are kept for as long as your account exists and afterwards for the period our accounting, tax and anti-fraud obligations require. Identity verification records are kept for the period required by the provider and the law. Technical logs are kept for a short period and then discarded.
International transfers
Your information may be processed in countries other than your own, which may have different data protection laws. Where that happens we take steps to ensure your data continues to be protected in line with this policy.
Your rights
You have the right to:
- access the personal information we hold about you,
- ask us to correct or delete it,
- object to certain uses of it,
- withdraw consent where processing is based on consent,
- and lodge a complaint with your national data protection authority.
To exercise any of these, write to contact@phoenixtraderfunding.com. Note that we may need to keep certain records for the legal periods described above even after a deletion request.
Changes to this policy
This policy may be updated from time to time. We will post the updated version on this page with a new revision date, and will tell you about significant changes through the service or by email.
Contact
For questions, concerns, or to exercise your rights: contact@phoenixtraderfunding.com. For anything about an account or a payout: support@phoenixtraderfunding.com.