How does the identity check work?

Written by Phoenix Labs
Identity verificationOne check, once, for every Phoenix product.
  1. 1
    From your dashboard, open the identity check. It runs in the page, on your phone or computer.
  2. 2
    Follow the steps on screen with your identity document to hand. Good light and a full, uncut edge on every photo are what make it pass first time.
  3. 3
    Most checks clear automatically within minutes. Some are held for a human review; your dashboard then shows the check as in progress and you are emailed when it is done.

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When do I have to verify my identity?→My identity check is under review. Should I do it again?→My identity check was rejected. What now?→

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