Identity verification | Phoenix Labs Help Center

Question 1

When do I have to verify my identity?

Accepted Answer

After you pass and your pass is approved, before your funded account is created. Not before, and never for an evaluation. On Instant 10K , right after purchase instead: the account trades at once, and its payouts wait for your identity check and your signed agreement. The confirmation page starts the check for you. It is the same identity check as the main Phoenix Trader Funding site: if you have already verified there, you are verified here, and a check done here counts there.

Question 2

How does the identity check work?

Accepted Answer

1 From your dashboard, open the identity check. It runs in the page, on your phone or computer. 2 Follow the steps on screen with your identity document to hand. Good light and a full, uncut edge on every photo are what make it pass first time. 3 Most checks clear automatically within minutes. Some are held for a human review; your dashboard then shows the check as in progress and you are emailed when it is done.

Question 3

My identity check is under review. Should I do it again?

Accepted Answer

No. While a case is being reviewed your dashboard shows it as in progress and does not offer the check again. A second submission does not speed a human up. You will be emailed the moment it is decided.

Question 4

My identity check was rejected. What now?

Accepted Answer

Try again. Rejections are almost always a photo problem: glare, blur, or an edge of the document out of frame. The dashboard offers the check again immediately after a rejection, and a fresh attempt in good light usually passes.