Can a payout be refused?

Written by Phoenix Labs
PayoutsWhen you can withdraw, how much, how often, how the review works and how the money reaches you.

Only by a person, never by the machine. The automated review can approve a payout or hold it for review; it cannot refuse one. If a reviewer refuses a payout you are told the reason and what it means for your account, in their own words, in your dashboard and by email.

A payout is refused when the profit behind it comes from a prohibited strategy, such as account rolling or martingale across accounts. See "Which trading strategies are prohibited?" under Risk management.

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